SERVICES

1. Delivery fees:
Happyending offers free deliveries for orders priced above 300,000VND, within the districts of Hochiminh City only. For the orders below 300,000VND, we will charge 30,000VND per delivery.

An additional 30,000VND will be charged to all orders delivered before 7am or after 7pm.

If you need a special delivery time that does not fit in our schedules above, please do not hesitate to contact us on the following numbers: 0969 967 049 or 0968 894 107.

2. Ordering time:
In order to create perfect products that meet your quality expectations please order at least 4 hours before the required delivery time. If you order after 5pm, please note that orders placed after 5pm may be delivered after 8am on the following business day. There are also special products which require an extra time for preparation and arrangement, which we will specify in each product description.

3. Change, delay or cancellation of orders:

3.1 Change of orders:
Change of orders are accepted free of charge if we are informed at least 4 hours before delivery time or previously ordered products have not been created.

We also accept change of orders 2 hours prior to delivery time or even when products have already been created, with an additional service fee of 15% applied to the total cost.

Change of orders shortly before delivery time is not accepted. You will have to pay the previous order in full.

If the new orders cost less than the previous orders, Happyending will not reimburse the difference in value. If the new orders cost more than the previous orders, Happyending will deliver the new orders once the payments of the difference in value and additional fees applied, if any, are received in full.

Please contact us immediately once you have decided to change your order, also reconfirm your change in writing via SMS or email to us.

3.2 Change of address:
Change of address 2 hours prior to delivery time (or when products have not been delivered) are accepted free of charge. Happyending will not reimburse the difference in delivery charges if the distance of the new address is shorter than the original order. However, if the new address is a longer distance than the original order, customers will have to pay the difference of delivery charges, plus the additional service fees, if any. Happyending will only deliver the products once all above mentioned fees have been paid in full.

Please be informed that the deliveries will only be discussed directly between the delivery team of Happyending and you or receivers, in order to agree the best delivery solutions.

3.3 Cancellation of orders:
Canceled orders are accepted 4 hours before the agreed time of delivery.

Orders cancelled 3 hours before the agreed time of delivery will be billed a cancellation fee of 15% of the total cost of the order.

If you cancel the order 2 hours before the agreed time of delivery, or when products have already been created, the cancellation fee is 35% of the total cost of order.

You still have to pay the order in full if you cancel it 1 hour before the agreed time of delivery. Please call us immediately once you have decided to cancel the order and also reconfirm your changes in writing by SMS or email to us.

4. Policies of quality:
Happyending promises that all flowers before and after being designed will strictly follow the high standards of quality and creativity of Happyending, which are clearly indicated on our website and catalogue. Samples on our website and catalogue, however, will have a small difference in colours and characteristics compared to the real products delivered by Happyending. While environmental changes may alter individual flowers, they will have little or even unnoticeable effect son the general appearance of our products. When required flowers are not available to arrange the orders as sampled, Happyending will contact you to inform and suggest closer matches and/ or available alternatives. If we cannot contact you in time, or if the time is tight, Happyending will take initiatives to replace with other flowers, which have similar colours and messages.

Hotline : (84) 969 967 049